Basic Support

LinkedIn Learning Support
Specialist Notes: Kindly provide this SR to users who have queries or issues related to courses available in LinkedIn Learning. We DO NOT provide supp...
Wed, 13 May, 2026 at 2:15 AM
Password Reset on Behalf of Someone Else
Specialist Notes: Use this standard response when a user comes in on behalf of someone else to request for a password reset for that person. Please cre...
Wed, 13 May, 2026 at 2:15 AM
Multi Language Support
Support Category: Language Assistance Specialist Notes: Note that we only provide multi-language support for the below clients: Dexcom - French an...
Wed, 13 May, 2026 at 2:15 AM
Phone Support Request
Specialist Notes: The primary goal of phone support is to schedule a call with the team lead.   Chat Ticket If a user is in Chat, please atte...
Wed, 13 May, 2026 at 2:16 AM
User Requesting eSkillz Company Information
Specialist Notes: Kindly provide this SR to users who are requesting information about our company and the support we provide. Users may use the contact...
Wed, 13 May, 2026 at 2:16 AM
User Hesitant to Run System Check Fearing it is Malicious
Specialist Notes: Use this SR to address user's concerns about the System Check.  Standard Response: We want to assure you that the link pro...
Wed, 13 May, 2026 at 2:16 AM
Why is Troubleshooting Necessary
Specialist Notes: Use this SR when the user asks why they should go through troubleshooting steps or reluctant to do so. Note: Please change the inf...
Wed, 13 May, 2026 at 2:16 AM
What Happens Next if Troubleshooting Fails?
Specialist Notes: Use this SR when the user asks about the next step in resolving their issue.  Note: be sure to change the information in the squar...
Wed, 13 May, 2026 at 2:16 AM
Frequently Asked Questions
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